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Download the mobile app and go to the Electronic ID section to see your ID card. You can download it as a picture and save on your mobile device.
The general age limit for children is 21 years.
Simply contact your HR or send us an email with you details and your desired new hospital.
You can go to any hospital. However, you need to notify us within 24-48 hours.
Expect in cases of an uncovered service or when benefit limit is exceeded, you are not required to make payment at the hospital.
Each enrollee is entitled to choose only one preferred provider. However, depending on your plan, you can be allowed to roam.
Complaints generating from misunderstanding of the scheme by either the provider or enrollee, should be communicated to the HMO care line for prompt attention and resolution.
The enrollee should immediately notify the HMO for loss or theft of the ID card. Replacement of the ID card will attract a token fee from the enrollee. The enrollee may also need to present a police report and affidavit.
Enrollees are encouraged to attend hospitals with their HMO ID cards. This serves for proper identification and documentation. Your E.ID from your email or phone will also suffice
Reimbursement of medical expenses incurred can only be settled in conditions of emergency, accidents, or prevailing circumstances in which the HMO has prior notice and authorization was given for such care.
Book an appointment on your app or send an email to Phillips HMO to book an appointment.